In a professional setting, everyone has experienced conflicts. In a way, they are a normal part of the business and are considered by many a sign of desires, sensitivities and differences of opinion, etc. However, they can also be a source of conflict. However, they can poison the lives of some employees and get out of hand. It is important to resolve them as quickly as possible. Conflicts can be conflicts of values, interpersonal conflicts, from a hierarchical context or from other causes that are related to deviant behaviour. Focus on why conflicts need to be addressed immediately and how to do it.
Reacting quickly before the conflict can escalate
Having identified the potential reactions of employees who are affected by conflict in the workplace, the basic rule is responsiveness. A conflict often results from a tense or complicated situation that has been going on for some time. An event that may be serious or insignificant can trigger a conflict. The discomfort then turns into a confrontation. Once the conflict is declared, things will have to be said clearly and causes will have to be analysed quickly to find solutions. The employees involved in the conflict should then meet. A neutral person should supervise the meeting, which is essential. To prevent things from getting out of hand, it is important to be responsive.
Talking to the team to get to the bottom of the situation
As a leader, you will have to meet each member of your team to learn about elements that have not been taken into account and better understand the situation. This will help you to understand what everyone is saying. Also, you need to be a better listener, especially to the employees in question. To change the situation, you need to ask relevant questions. In this way, the exchange should be more constructive. Once you have heard everyone’s point of view, you need to confront them to re-establish dialogue and trust.
Remain professional during the conflict
During the conflict, you state of mind should always remain within a professional framework. Indeed, it is very important to be able to put aside your emotions. In this way, you can always keep an objective eye on things. To avoid potential blunders, a manager should do everything in his/her power to ensure that the employees in question do not resort to personal attacks.